Publications & News

The Inability to Get Angry

JR BECHTLE & Co.

The Inability to Get Angry

JR BECHTLE & Co. | May 2018 | Publications

The Inability to Get Angry

My visitor from Germany is aggravated. He flew into New York from Frankfurt with a non-German airline, and his bag arrived missing a strap. It was not the missing piece of his bag that made him so upset, it was the reaction, or lack of reaction, of the American ground personnel when he vented his anger about it. They did not seem to comprehend the horrible damage that had been done to his bag, and they did not jump right away to provide him with the necessary paperwork for submitting a damage claim. He almost had the impression that for all his yelling and red face, they just did not take his problem, his bag, or even himself all that seriously.

Things continued to go wrong in his hotel, one of the better ones in town. He handed his suit jacket to a friendly concierge to be dry-cleaned, and it came back minus a button. The concierge was patient and attentive, but no matter how irate and vocal my colleague became, the hotel staff member just wasn’t able to fathom the immensity of the problem. By this point the German business traveler has quite a negative impression of this country.

It is striking how patiently Americans go through life, compared to Germans. Is it tolerance, or an “I don’t care” attitude? Is the American guided by the wisdom of Confucius or Murphy’s Law, or is he simply complacent and easy-going?

Where does the American let off steam or show his frustration? Certainly not in traffic, with a speed
limit in most areas of 65 mph or less; surely not by causing a commotion in public – this is practically unheard of; and not by jostling with others for a taxi or a better place in line. The German visitor is chagrined when it dawns on him that opportunities are rare to really show others how mad you are.

A German, who for his peace of mind requires a certain amount of aggravation and the opportunity to share this with others, is somewhat at a loss in the United States. Further troubling is the fact that it is simply not possible to argue with anyone. He can beep the horn in his car, or in a slow-moving line at a retail counter he can loudly comment on the impudence of the person in front of him. That is the extent to which he can vent his anger.

After a German has gone through a number of these experiences and become accustomed to this environment, he actually ends up finding it quite pleasant; it clearly contributes to the background “mood” in this society, with its many patient, polite and good-natured people – even in New York City. In any event, my business colleague went home quite happy after two long weeks in the U.S. He now plans on coming back for vacation.

Testimonial Spotlight

“Over the past 10+ years, my interaction working with JR BECHTLE & Company has been extremely positive. The staff is extremely thorough in ensuring they have a very solid understanding of the role that needs to be filled as well as the company culture. They spend quite a bit of time upfront collecting information from their client. This is not only important from a company standpoint but also from an applicant standpoint. The results of their detailed process are solid applicants presented for the role. They are a strong recruiting partner and ensure close communication during the whole process to ensure expectations are aligned. For these reasons, I highly recommend JR BECHTLE & Company.”
Global HR Business Partner

Pro Audio Solutions Channel, Sennheiser

The Time Factor in Recruiting – The Candidate’s Perspective

At the initial contact the recruiter will present the client (the most important part) and the position to the candidate…

CEO, President, Geschäftsführer – Leiter des Teams oder Leitungsteam

Eine der Fragen, welche immer wieder gestellt wird: warum man nicht auch in den USA einfach ein dem europäischen Muster von partnerschaftlich und

Vergütungsfragen – Amerikanische Niederlassungen

Vergütungsstrukturen, noch dazu über wirtschaftliche und kulturelle Grenzen hinweg, sind per Definition uneinheitlich und komplex.

Management Consultancy and Advisory

Working between different cultures with our clients on the fundamentals and ramifications of new management selections before the recruiting project process even begins.

Komplizierte Zeiten

Händeringen überall in der Welt! Speziell über die aktuellen und potentiellen Aktivitäten der amerikanischen Regierung – nicht zuletzt, soweit es Handel und Wandel betrifft. Aber auch, Kopfschütteln über das Chaos im Weißen Haus und dem stetigen Wechsel der führenden Mitarbeiter der Regierung.

Salary Levels: US vs Europe – And the Winner Is…

Many European executives, used to high labor costs and the reputation that their labor markets are the most expensive ones in the world, are often surprised that the requested salary levels for U.S. employees…

Intercultural Candidate Preparation – Some Do’s and Don’ts

The special nature of our business – recruiting for firms based mainly in Europe – has required us over many years to adapt and fine-tune our “boutique” search approach to accommodate for…

The Myth Of “Mobility”- What Is It Anyhow?

The question asked frequently by European companies during the recruiting process: If Americans are famously known to be highly mobile…

Message to our Friends and Partners

I have never experienced a time like these past weeks. And I have lived through my share of difficult times: While growing up in Germany the Asian flu pandemic in 1957 as a boy in Köln (it killed nearly 2 million people worldwide)

Technology Is Important But Not Enough Without Good Service

America is definitely the land of the service sector. There are hosts of entrepreneurs who supply services for every type of need, whether personal or business-related.